Is your Support team drowning in feature requests with no idea what to do with them?
Does your Product team struggle to gather the feedback and lack the context behind customer ideas?
Do you only hear from a few of your loudest customers with requests that aren’t aligned with your vision of the product?
Do your customers feel that their ideas and feedback are lost in a black hole?
Are Customer Success sandwiched between the customer and product teams?
Do you have product feedback scattered across spreadsheets, people’s desks, and in people’s heads?
Chances are at least one of these is affecting the growth and productivity of your organization every single day.
Unfortunately, when your teams try to solve this on their own or with software not built for the job it leads to knee jerk solutions, reminders that are soon forgotten, and even more manual processes and areas in your business. Your product feedback is stored and simply forgotten about.
The movement has to come from the top down, it has to come from YOU.
Benjamin Franklin (maybe) once said:
“Don’t put off until tomorrow what you can do today”…
Yet SaaS companies struggle to harness one of their biggest business opportunities day in and day out…
…PRODUCT FEEDBACK
In this actionable eBook, you will learn how to gear up your organization to welcome product feedback to unlock growth & new opportunities and create a market-leading customer experience.
