In The Feedback Loop, we place two of our customers (one old, one new) in a virtual room and ask them to talk about Receptive. They share their processes, their tips and tricks, and generally help each other out.
In this instalment, Melanie from Magnus Health speaks to Doug from Commissions Inc. to ease the concerns he had about launching to customers.
You can listen to the episode below, or you can read the transcript here.
Pandora prioritization with Kayvon Ghaffari, LiquidPlanner
How to manage support content with Kimberley Porter, Huddle
How Hotjar manages Customer Success with Christian Nussbaumer
From Founding CSM to One of Many with Srajan Bhagat
Customer Success Metrics with Ingmar Zahorsky, ChartMogul
Accessing the Data with Christina Noren, Interana
Managing internal stakeholders with Daniel Zacarias, Product Management Consultant
Customer Onboarding with Growbots' Ola Puchta and Susan Ostojska
Using Video in Customer Success with Amaan Nathoo, Bonjoro
How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar
Approaching Problem Discussions with Pierre Grenier, Zendesk
Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar
How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
Why your customer health scores are not working, with Irit Eizips, CSM Practice
