About The Episode
Aly talks with Huddle’s Instructional Designer, Kimberley Porter, about how to manage a backlog of support content, how to form benchmarks and measure results of support content, and what the best first piece of content is for self-service customers.
Who Should Listen?
This episode is perfect for those involved with educating their customers, whether through help documentation or onboarding.
Key Takeaways:
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The best time to start collecting data.
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The key to setting benchmarks.
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The two main metrics you should focus on measuring.
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The questions which will ease your backlog.
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The importance of creating a safe environment for customers.
Resources:
“Google Analytics and Help Center - Part 1: Asking the right questions” on the Zendesk blog
